Wednesday, February 15, 2012

Listening


I am reading a chapter a night from a wonderful little book called Just One Thing by Rick Hanson. The chapters are short - two or three pages - and the author gives practical ways of making small changes with big consequences.

I constantly work on being a good listener, keeping my attention from wandering, restraining myself from interrupting, looking at the person instead of around the room. I'm not great at it, I know. Several times lately I've gotten the message to try to be a better listener. Today Hanson's email contained this chapter from the book. I'm passing it on to others who might need some guidance as I do. I love what he had to say.

The Practice
Ask questions.

Why?


My dad grew up on a ranch in North Dakota. He has a saying from his childhood - you may have heard it elsewhere - that's: "You learn more by listening than by talking."

Sure, we often gain by thinking out loud, including discovering our truth by speaking it. But on the whole, listening brings lots more valuable information than talking does.

Nonetheless, many people are not the greatest listeners. (You've probably noticed this already: at work, at home, when you're trying to work something out with your partner . . .) What's it feel like when they don't listen to you? Or maybe listen, but don't inquire further? It's not good. Besides missing out on important information - including, often most importantly, your underlying feelings and wants - they're sending the implicit message that they're not that interested (even though, deep down, they might be).

Then turn it around: what do you think they feel like if you don't listen that well to them? Not very good either.

Being a good listener brings many benefits: gathering useful information, making others feel like they matter to you, sustaining a sense of connection with people, and stepping out of your own familiar frame of reference.

One of the best ways to listen well is to ask questions. It makes you an active listener, it shows that you've been paying attention, it can get things out in the open (Mommy, is that emperor parading in his boxers?!), and it slows down emotional conversations so they don't get out of hand.


How?

As a therapist, I ask questions for a living. Plus I've been married a long time through thick and thin, and raised two kids. As they say in medicine: good judgment comes from experience . . . and experience comes from bad judgment. So I offer some fruits of my bad judgments!
· Questions can be nonverbal. A raised eyebrow, a nod to say more, or simply letting there be a bit of silence are all signals to the other person to keep going.

· Have good intentions. Don't ask questions like a prosecutor. It's fine to try to get to the bottom of things - whether it's what bothered your mate the most about her conversation with her friend, or what your son is actually doing this Saturday night, or what your role is supposed to be in an upcoming business meeting. But don't use questions to make others look bad.

· Keep the tone gentle. Remember that being asked a question - particularly, a series of questions - can feel invasive, critical, or controlling to the person on the receiving end; think of all the times that kids get asked questions as a prelude to a scolding or other punishment. You could check in with the other person to make sure your questions are welcome. Slow questions down so they don't come rat-tat-tat. And intersperse them with self-disclosure that matches, more or less, the emotional depth of what the other person is saying; this way they're not putting all their cards on the table while you keep yours close to the chest.

· As appropriate, persist in getting a clear answer. If you sense there's still some problematic fuzziness or wiggle room in the other person's answers, or simply more to learn, you could ask the question again, maybe in a different way. Or explain - without accusation - why you're still unclear about what the other person is saying. Or ask additional questions that could help surface the deeper layers of the other person's thoughts, feelings, and intentions.

· Different kinds of questions are appropriate for different situations. For example, trying to get clearer about a project your boss wants you to do is definitely not like a delicate inquiry into what might help things go better in a physically intimate relationship. Questions about facts or plans are usually pretty straightforward. For the murkier, more emotionally charged territory of friends and family, here are some possibilities:

How was _______ for you?
What do you appreciate about _______ ? What bothers (or worries) you about _______ ? Are there other things you're feeling (or wanting) besides ______?
What did this remind you of?
What did you wish had happened, instead?
What's the most important thing here, for you?
What would it look like if you got what you wanted here? (Or: ". . . what you wanted from me?")
How would you like it to be from now on?
Could you say more about _______ ?

* * *

If your intentions are good, it's really OK to ask questions. Usually, people welcome them. Take confidence in your good intentions and good heart.

3 comments:

susan Ketchin said...

I'm sharing this on my FB page, if ok. Mamie, you have a good heart, and loving ears. You listen with the best of them, and you are loved by many (including me!) because of this. susan k.

Ally said...

HEY MAMIE!!

I am totally guilty of asking a lot of questions, but that's just because I'm curious and I like to get to know people and figure out what makes them tick.

I do, however, fall short on being the talker in a conversation. I get nervous and shy when I'm on the receiving end of questions.

How's that for being conversationally challenged?

mamie said...

Susan, Thanks for sharing this post and for your sweet words!

Ally, Unfortunately, people like me prey on people like you, the gentle listeners of the world. I'll be quiet now and give you some room to express yourself. :)